You go in a store and see that the product that you want to buy is locked up. What do you do? I won’t buy it at that store. I’ll buy it in a store where they don’t treat customers like criminals. Maybe I will buy a different brand that isn’t locked up if that will work for me. Some folks will leave the store and purchase the desired item online. Locking up merchandise is meant to reduce theft but it also reduces sales. It introduces an atmosphere of ill will with customers. It says we don’t mind inconveniencing you and making you feel like you are worthy of being under suspicion in our store. One of the most effective ways to reduce theft is to hire, train, and pay enough human employeees both to help customers and to reduce environments that make it easy to steal. But paying workers costs money. Reducing labor costs is one of the first things that big companies do these days. Putting barriers between what you are offering and the people who actually want it is counte...
Where Columbia and Howard County Intersect